Job Purpose

As an Account Manager, you will drive the relationship with the customer that has already been established by the sales team. The customer will rely on your expertise to ensure a successful experience with the Streamline Vacation Rental Software. You will be the lifeline to clients by providing support, analysis, troubleshooting, training, documentation and anything they need. We need a highly motivated, polished self-starter, with an engaging personality who thrives on personal and professional development.

Duties and Responsibilities

  • Respond to tickets and phone calls in a timely matter, understand the client’s needs while driving engagement and building rapport.
  • Provide technical expertise and ongoing training to our software users.
  • Support customers by providing impeccable service via phone and/or email.
  • Build and maintain relationships with customers by providing exceptional customer service, applying strong problem-solving skills and technical IT support.
  • Troubleshoot, investigate and resolve software issues and concerns that are reported by assigned customers.
  • QA testing for possible bugs.
  • Collaborate with sales, IT development and upper management to become familiar with new customers, product enhancements and procedures.
  • Handle day-to-day operations and follow ups for a specific group of assigned clients.
  • Review and analyze data on a regular basis to ensure all services are set up and utilized properly.
  • Proven ability to multitask, work under pressure and build ongoing relationships with customers.

Qualifications

Preferred:

  • 3 + years of experience as an account manager.
  • 2 + years of experience in the property management industry.
  • 2 + years of experience in software and/or IT industry.

Required:

  • Bachelor’s degree.
  • Ability to convey complex technical material in an easily understood manner.
  • Problem solving skills related to the vacation rental industry and financial analysis.
  • Account management or customer service experience building long term relationships.
  • Superior time management and follow up skills.
  • Quick learner, detailed oriented, and a team player.
  • Professionalism and clarity in your verbal and written communication.

Compensation/Benefits/Culture

  • The position offers a competitive base salary; not eligible for commission.
  • Medical, dental, vision, life insurance and disability, PTO and 401k with company match.
  • Relaxed environment, fun and engaging company events.
  • Possible travel.

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