Turning Challenges into Collaboration
For Darcey Sundling, Partner and Property Manager-in-Charge at Hilton Head Properties Realty and Rentals, one of the biggest operational challenges was managing leads efficiently while keeping her team aligned.
“Lead management has been a game changer,” Darcey shared. “Our vacation planners now have clear goals, and it’s brought our team together—not as individual competitors, but as a unified team striving toward shared success.”
With Streamline, what was once a pain point transformed into a powerful driver of teamwork and accountability. The platform provided structure, visibility, and measurable progress across her vacation planning team, helping them focus on shared results rather than individual silos.
Plus, with Streamline’s hands-on support team behind her, Darcey felt the partnership extended far beyond technology.
“Your team, especially Dana and Tiffany, feels like an extension of our own. It’s been an incredible partnership.”
Hear from Darcey:
From Paper Trails to Scalable Processes
Before implementing Streamline, Hilton Head Properties relied on manual systems—paper trails and handwritten notes—that limited efficiency and made it difficult to scale.
“A lot of paper trails and little notes. That’s not how you grow a business,” Darcey admitted.
By moving to Streamline’s digital ecosystem, the company eliminated those bottlenecks. Today, every lead, booking, and task lives in one centralized system, giving Darcey’s team a reliable foundation for operational growth.
This transformation not only made day-to-day work more efficient but also afforded the team more time and energy to focus on strategy, service, and expansion.
Data-Driven Growth and Homeowner Confidence
Another area where Streamline had a major impact was homeowner acquisition. Having access to customizable reporting tools with robust data and insights elevated how Darcey communicates value to property owners.
“Having statistical data for our homeowners has been invaluable,” she explained. “From showing year-over-year booking comparisons to understanding market trends, Streamline helps us present information that resonates with owners.”
Darcey also credits Streamline’s Homeowner Acquisition eBook for providing a framework to guide owners through onboarding.
“It gave me a step-by-step framework to guide homeowners through onboarding, making the process clear for them and efficient for us.”
Balancing Innovation with Personal Service
Darcey and her team are embracing innovation with Streamline’s AI-powered tools, including the booking assistant and review management features.
“AI has been instrumental in helping us craft diplomatic, thoughtful responses to reviews, while still maintaining a human touch,” she said.
At the same time, Hilton Head Properties maintains a deeply personal approach to curating a memorable guest experience.
“We’re not a remote call center. Every one of our vacation planners is local and knows our properties inside and out. We plan vacations down to the smallest detail, creating a unique and personalized experience for our guests.”
Loyal and Dedicated Partners
When asked to describe Streamline in three words, Darcey didn’t hesitate: “Partners, loyal, and dedicated.”
“[Streamline is] always evolving and looking ahead,” she added. “That’s why we’re here with you.”
Through collaboration, innovation, and shared commitment, Streamline continues to support Hilton Head Properties as they grow, adapt, and prepare for the future.
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