Finding the Right Fit
For property managers in markets like the Florida Keys, efficiency isn’t a luxury—it’s a lifeline. And for John Zito, owner of Pack and Relax, managing a growing portfolio of vacation rentals demanded a system he could rely on—but his attempt with another property management software left much to be desired.
“The last [PMS] was a total disaster,” John recalls. “There were so many mistakes, nothing worked correctly, and customer support was nonexistent. Sure, it was cheaper, but the headaches weren’t worth it.”
Determined to find a better way, John discovered Streamline at a vacation rental conference. Its small-business–friendly model and reputation for reliability made the decision to switch an easy one.
“Streamline felt like the right fit for us as a small company,” he says. “Seven years later, it’s still the best decision we’ve made.”
Hear from John:
Building a Stronger Business with Streamline
From the moment Pack and Relax switched, Streamline became the foundation of its operations. With tools designed to simplify everything from accounting to distribution, Pack and Relax gained the confidence and clarity they needed to grow.
“We utilize almost everything Streamline offers—RevMax, accounting features, and the seamless integration with third-party platforms like Airbnb and Vrbo,” John says. “Even the smaller integrations that bring in just a booking or two make a difference.”
And when challenges arise, Streamline’s support team is there to help.
“Whenever there’s an issue, the team answers our questions quickly and effectively. Their support is amazing.”
For John, it’s the combination of powerful tools and dependable partnership that keeps business running smoothly year after year.
A Family Business Built for the Future
After nearly a decade of steady growth and dependable performance, Pack and Relax is ready for what’s next. They’re eager to continue increasing their property count and are confident that Streamline will help them continue to surpass their goals.
And John’s enthusiasm for Streamline hasn’t faded:
“Amazing, amazing, amazing!”
From early frustrations to long-term successes, John’s journey building Pack and Relax shows what happens when property managers find a PMS that acts as a partner, growing with them every step of the way.
The PMS for Any Size Business
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See how Streamline’s do-it-all platform helps property managers simplify operations, scale with confidence, and grow what matters most.