Managing Across Markets with Ease
For Tesi Zito, Director of Operations at Pack and Relax, efficiency and guest satisfaction are non-negotiable. With a portfolio that stretches from multiple Florida markets to the coast of Maine, Tesi relies on the PMS flexible enough to handle the unique demands of multiple markets while maintaining the same high standard of guest experience in each: Streamline.
Hear from Tesi:
Simplifying the Guest Experience
Among the many tools and integrations Streamline has to offer, Happy Stays stands out as a clear favorite for Tesi.
“I just love the idea of having a guest staff where they can easily access their Wi-Fi code, make payments, and handle everything in one place,” she says.
For Tesi, Happy Stays has become more than a feature—it’s a cornerstone of her guest experience. The all-in-one portal empowers guests to manage everything they need from check-in to check-out, while freeing her team from fielding repetitive questions or manual requests. The result: happier guests, fewer calls, and smoother operations across every location.
Handling Challenges with Confidence
Even with the best systems in place, every property manager faces unexpected challenges—like refund requests that arise from weather events or family emergencies. Tesi appreciates that Streamline makes those moments easier to manage.
“Streamline makes it super easy to manage refunds, whether they’re through our company or a third-party provider,” she explains. “It’s a great part of the system that really helps us handle those situations smoothly.”
That reliability gives Tesi confidence that no matter what comes up, her processes—and her guests—are in good hands.
A Partner in Growth
When asked to describe Streamline in three words, Tesi doesn’t hesitate:
“Efficient, exciting, and friendly.”
From the intuitive interface to the supportive team behind it, she sees Streamline not just as a tool but as a true partner in her business. It’s helped Pack and Relax deliver seamless service, manage complexity, and keep guests coming back—all while saving time behind the scenes.
The PMS for Any Portfolio
Streamline helps property managers like Tesi Zito operate with confidence, efficiency, and ease—no matter where their properties are located.
Ready to simplify your operations and elevate your guest experience? See what’s possible with Streamline.